Things to know before submit a support enquiry:

• Try to see your questions already answered in the wiki( http://wiki.dragino.com)
• Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
• Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc).
• You can directly send mail to Support Mail if this can help you to describe the enquiry easily.